The Louisiana Department of Health recently published an updated Informational Bulletin regarding the portal (linked here and attached below).
The portal was launched on July 26, 2021.
All current providers whether participating as a fee-for-service or MCO-only provider must validate their information and sign the state’s provider participation agreement through the portal by March 31, 2022. Any existing Medicaid provider that does not complete the enrollment and screening process by March 31, 2022 will have their Medicaid claims denied after that date.
Providers should wait until they receive their invitation before accessing the portal. The invitations will include instructions for how to access the portal as well as training resources for providers and their enrollment staff.
MCO-only providers should receive their invitation to use the portal between August 2, 2021 and September 6, 2021. Providers that only participate in fee-for-service should receive their invitation between September 1, 2021 and September 30, 2021.
If providers encounter any issues or do not receive their portal invitation within the specified timeframe, they should contact the call center at (833) 641-2140, Monday – Friday between the hours of 8 a.m. and 5 p.m. CST.
Providers can find additional information and submit questions on the provider enrollment webpage.